Returns & Exchanges Policy

Returns, Exchange & Refund Policy – Hadayana

At Hadayana, we value your satisfaction and strive to offer you a seamless shopping experience.
This policy outlines our simple and transparent process for returns, exchanges, and refunds.

1. Return Policy

Hassle-Free Returns Within 10 Days

You may return any item within 10 full days from the date of delivery — no questions asked.

Convenient Return Pickup

We will arrange for a courier to collect the item directly from your location — no need to leave your home.
Shipping fees will be calculated based on your area, and you will be notified of the cost before confirming your return.

Once our courier collects the item, you will receive an SMS within 24 hours confirming that your refund process has started.

Refund Method

  • Refunds will be issued to the original payment method used when placing the order.

  • For orders paid Cash on Delivery (COD), refunds will be processed through CliQ.
    Please provide your CliQ account name or number when submitting your return request.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear

  • Socks

  • School stationery

  • Swimwear

General Conditions for Returns

  • The item must be unused and in its original condition.

  • A return request must be submitted within 10 days of receiving the order.

  • Hadayana reserves the right to inspect the returned item before approving the refund.

If the item is found to be used, damaged, or not in its original condition, the return request will be declined.
In such cases, the customer will be notified and asked to collect the item from one of our stores within a specified period.

2. Exchange Policy

Eligibility for Exchange

At Hadayana Stores, we want you to be completely satisfied with your purchase.
You may exchange items under the following conditions:

Full-Priced Items

You may exchange full-priced items provided that:

  • The exchange is made within 10 days of purchase.

  • You present the original Hadayana invoice (bank statements are not accepted).

  • The item is unworn, unopened, and unused.

  • The item is in its original saleable condition.

  • All tags and labels are attached.

  • You complete an Exchange Form.

Sale Items

You may exchange sale items provided that:

  • The exchange is made within 3 days of purchase and during the sale period only.

  • You present the original Hadayana invoice.

  • The item is unworn, unopened, and unused.

  • The item is in its original saleable condition.

  • All tags and labels are attached.

  • You complete an Exchange Form.

How to Exchange

You can exchange items through:

  • Visiting any Hadayana Store branch.

  • Or using our delivery exchange service by contacting us at +962798292829.

📦 Note: For exchanges via courier, the customer will bear the full shipping cost,
and the amount will be confirmed before the exchange is processed.

Non-Exchangeable Items

For hygienic reasons, the following items cannot be exchanged:

  • Underwear

  • Socks and hosiery

  • Accessories

  • Potty training products

Faulty Items

All products are thoroughly inspected before dispatch to ensure quality.
However, if you receive a faulty item, please contact us at +962798292829 within:

  • 10 days for full-priced items, or

  • 3 days for sale items.

We will gladly arrange an exchange or return at no extra cost.

3. How to Submit a Return or Exchange Request

  1. Access the Request Form:
    Scroll down to the website footer and click on the “Return or Exchange Request” link.

  2. Fill Out the Form:
    Please provide accurate details, including:

    • The name of the item you wish to return or exchange

    • The reason for your request

    • Your preferred refund method

  3. Choose Your Refund Method:

    • Visa Card: Refunds will be processed back to the same Visa card used during purchase.

    • CliQ: For Cash on Delivery orders, refunds will be processed through CliQ.
      Please enter your CliQ account name or number.

  4. Submit Your Request:
    Once all information is confirmed, click “Submit” to complete your request.