At Hadayana Clothing Manufacturing & Trading Co. (“Hadayana,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, hadayana-stores.com, make a purchase, or use our services.
When you visit our website or place an order, we may collect the following information:
Personal Information: Full name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, delivery details, payment status, and return or exchange requests.
Payment Information: Information necessary to process payments through our authorized payment service providers.
Technical Information: Internet Protocol (IP) address, browser type, device information, browsing activity, and cookies.
Communication Preferences: Your preferences regarding promotional emails and SMS marketing.
We collect information that you provide directly, information generated through your interactions with our website, and information received from service providers where necessary.
We may use your personal information to:
Process, prepare, and fulfill your orders.
Arrange deliveries and provide shipping updates.
Process payments, returns, exchanges, and refunds.
Respond to customer inquiries and provide support.
Send order confirmations and important service notifications.
Send promotional communications where the required consent has been obtained.
Improve our website, products, and shopping experience.
Detect fraudulent activity and maintain website security.
Comply with applicable legal and regulatory obligations.
With your consent, Hadayana may send you promotional offers, new product announcements, and marketing updates through SMS or email.
You may choose to subscribe to marketing communications during checkout using the available consent options.
You may withdraw your consent at any time by contacting us at online@hadayana-stores.com or using an available unsubscribe option.
Unsubscribing from marketing communications will not affect essential messages related to your orders, deliveries, or customer service.
Promotional communications through WhatsApp, where used, are subject to applicable consent requirements and customer preferences.
Hadayana offers the following payment methods:
Credit and debit card payments through PayTabs.
Cash on Delivery (COD).
Card transactions are processed through our authorized payment service provider, in accordance with its applicable security measures and privacy policies.
We do not ask customers to provide their complete payment card details through email or ordinary customer service messages.
Payment-related information may be processed and retained by our payment service providers in accordance with their policies and applicable requirements.
We may share necessary personal information with trusted service providers to operate our business and deliver our services, including:
Shopify: Our e-commerce platform provider.
PayTabs: Our electronic payment service provider.
Delivery and courier companies responsible for fulfilling orders.
Technology, customer support, and operational service providers.
Marketing and analytics service providers, where applicable and permitted.
Information is shared for legitimate business purposes, subject to applicable privacy and data protection requirements.
We may also disclose information when required by law or to protect our legal rights.
Our website uses cookies and similar technologies to support essential website functions, remember preferences, improve navigation, and understand website performance.
These technologies may also be used for analytics and advertising purposes, depending on the services enabled on our website.
You can manage certain cookie preferences through your browser settings or any privacy controls available on our website.
Please note that disabling certain cookies may affect the functionality of some website features.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses secure connections, and electronic payments are processed through authorized payment service providers.
However, no method of electronic transmission or storage can guarantee 100% security.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, and dispute resolution.
Retention periods may vary depending on the type of information and applicable legal obligations.
Subject to applicable laws, you may request to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request the deletion of your personal information where permitted by law.
Withdraw your consent to receive marketing communications.
Submit an inquiry or complaint regarding how your information is processed.
To submit a privacy-related request, please contact us at online@hadayana-stores.com.
We may need to verify your identity before processing certain requests.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal information.
Hadayana offers products for babies and children; however, online purchasing services are intended for individuals who are legally permitted to enter into purchase transactions.
We do not knowingly collect personal information directly from children for marketing purposes without appropriate authorization.
As Hadayana uses external technology platforms and service providers to operate its online store and process orders and payments, some personal information may be processed or stored outside the Hashemite Kingdom of Jordan.
The sharing and processing of such information are subject to applicable personal data protection requirements and laws.
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Hadayana Clothing Manufacturing & Trading Co.
Amman, Jordan
Email: online@hadayana-stores.com
Phone: +962 79 829 2829
